At FELISTLY Moissanite, we are dedicated to ensuring a comfortable and satisfying shopping experience for our customers. That's why we offer an Easy 30-day Return/Exchange service for all purchases. Below, you'll find detailed instructions on how to process a return or exchange. Please note that all policies begin from the date you received the product until the date the issue was reported to us. Take a moment to review whether your situation falls within our 30-day Return & Exchange Policy.

30-Day Full Coverage

Our 30-day Full Coverage Return/Exchange Policy encompasses the following situations:

• Receipt of incorrect order or item(s)
• Receipt of broken items
• Receipt of products with poor or defective quality
• Issues such as chipping paint or falling crystals

In such cases, FELISTLY takes responsibility for the $10 return postage fees and replacement fees. Please note that for issues like chipping paint or falling crystals, we will exchange the item(s) only for the same product or for item(s) of equal or lesser value.

30-Day Limited Coverage

Our 30-day LIMITED COVERAGE Return/Exchange Policy applies to the following situations:

• Selection of the wrong size ring(s)
• Personal reasons such as a change of mind or personal taste

In these instances, the customer is responsible for return postage fees and replacement postage fees. Please note that FELISTLY does not refund any shipping fees.

Not Covered by Our Policy

Not Covered by Our 30-Day Return Policy:

• Products exposed to corrosive substances or chemicals, such as Liquid Silver Polish, Pools, Hot Tubs, and Spas, which can alter the appearance of your FELISTLY product.
• Products damaged by misuse, mishandling, or poor maintenance.
• Silver pieces that may appear black over time due to oxidation. To restore their original look, clean them with a silver polishing cloth.
• Items returned in a condition other than their original state, including scratches, signs of wear, resizing, or alterations.
• Special order items, such as those with custom sizes and colors.

Return Service Procedure

1. Please contact our service staff, and attach clear photos of the items that represent a quality issue.
2. Please follow the instructions that are provided by our customer service team.
3. Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.

Important Conditions:

• Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
• Please contact one of our customer service representatives to request return authorization, and the return instructions.
• The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.

Self Service Return & Exchange

We are dedicated to providing a comfortable and enjoyable shopping experience at FELISTLYmoissanite.com. That's why we offer an Easy 30-day Return/Exchange service for all purchases. All policies begin from the date you receive the product until the date the issue is reported to us.

Exchange & Return Flow

Return Address

Cancellation Policy

Once your order has been submitted we will immediately begin production on the items.

• If the cancellation is made less than 12 hours after order was placed, there would be no cancellation fee.
• If the cancellation is over 12 hours after order was placed, there would be a 30% cancellation fee.
• If the package has already been sent, you will not be able to cancel the order.